FAQ

Legality

• Legal Notice
• Privacy Policy
• Cookies Policy
• Shipping and Returns
• Purchase Conditions

Legal Notice

In compliance with article 10 of Law 34/2002, of July 11, on services of the information society and electronic commerce, it is reported that Madison Retail, SL with CIF B90171547 is the service provider of the information society of the website bellehari.com. The objective of this website is to provide information about the services we offer and allow users to access our technological platform.

Madison Retail, SL owns the domain, the website, and all its contents.
Users can contact the company easily and free of charge via email at contacto@bellehari.com for any questions.
Browsing, using, and/or requesting any product offered on this website implies full and unreserved acceptance of each and every one of the General and, where applicable, Specific Conditions in force at the time the user accesses the website.

Madison Retail, SL reserves the right to expand and modify the presentation, configuration, and content of the website, as well as to temporarily suspend its presentation, configuration, technical specifications, and services of the website, unilaterally and without prior notice.

Privacy Policy Usage Obligations

In general, the user agrees to comply with the conditions and terms of use of this website, and to always act in accordance with the law, good customs, and good faith, employing the appropriate diligence to the service and the products they enjoy. In addition, the user will refrain from using this website in any way that may impede, damage, or harm its normal operation, the assets or rights of the owner (MADISON RETAIL, SL), the rights of other users or, in general, any third party. In particular, and without restricting the general obligation of the user as established in the previous paragraph, the user agrees to use this website in the following manner: Do not introduce, store, or disseminate on or from the website information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence, discrimination based on race, sex, ideology, religion, or that in any way violates morality, public order, fundamental rights, public freedoms, honor, privacy, or the image of third parties and, in general, that violates current Spanish regulations and those of their country of residence. Do not introduce, store, or disseminate through the website any computer program, data, virus, code, or any other file that is likely to cause damage or any type of alteration to the website, in any of the services, or in any of the equipment, systems, or networks of MADISON RETAIL, SL of any user, or in general of any third party, that may prevent the normal operation thereof. Do not destroy, alter, use for their use, disable, or damage the data, information, programs, electronic documents or, in general, the files of MADISON RETAIL, SL, of the users or of third parties. MADISON RETAIL, SL reserves the right to modify at any time and without prior notice these General Conditions, as well as the Specific Conditions that, where appropriate, are included, by publishing said modifications on the website so that they can be known by the users.

Disclaimer

MADISON RETAIL, SL will not be responsible: In general, for the misuse of the website. Users must use it appropriately, according to the established conditions and terms, and the owner will not have any responsibility for improper use. Regarding possible technical deficiencies, MADISON RETAIL, SL will not be responsible for any alteration in the service that may occur due to failures in the electrical network, in the data connection network, in the server, or in any other provision. With respect to third-party access to its system, MADISON RETAIL, SL will take the necessary technical measures to protect the data and information accessed, but will not be responsible for the actions of third parties who, violating the established security measures, access said data. MADISON RETAIL, SL tries to minimize the risk of viruses, malicious software, and unauthorized content in its information systems. However, the user is aware that they must take their own measures to minimize the damage caused by malicious software, viruses, Trojans, and any other type of malicious software, exempting MADISON RETAIL, SL from any responsibility that may arise from the presence of malware in the treatments enabled on this website.

Use of Hyperlinks

The Internet user who wishes to incorporate links from their own websites to the Website must comply with the following conditions, without the lack of knowledge of the same exempting them from the responsibilities established by law. The link will only link to the home page or main page of the Website, but will not be reproduced in any way (online links, copies of texts, graphics, etc.). It is strictly prohibited, in accordance with the applicable and current legislation at all times, to establish frames of any type that surround the Website or allow the visualization of the contents through Internet addresses other than those of the Website, and in no case when they are shown together with content unrelated to the Website in such a way that: (I) generates or may generate errors, confusion, or deception in users about the true origin of the service or content; (II) constitutes an act of unfair comparison or imitation; (III) takes advantage of the reputation of the brand and the prestige of MADISON RETAIL, SL; or (IV) in any other way is prohibited by current legislation. From the page that includes the link, no false, inaccurate, or incorrect statements will be made about MADISON RETAIL, SL, its address, employees, clients, or about the quality of the services it offers. In no case will it be indicated on the page hosting the link that MADISON RETAIL, SL has granted its consent for the insertion of the link or that in some way sponsors, collaborates, verifies, or supervises the services of the sender. The use of any denominative, graphic, or mixed brand or other distinctive sign of MADISON RETAIL, SL on the sender’s page is prohibited, except in cases permitted by law or expressly authorized by MADISON RETAIL, SL, provided that, in these cases, a direct link to the Website is allowed in accordance with the terms established in this clause. The page that establishes the link must fully comply with the law and in no case may contain or link to its own or third-party content that: (I) is illegal, harmful, or contrary to morality and good customs (pornographic, violent, racist, etc.); (II) induces or may induce the user to a mistaken conception that MADISON RETAIL, SL subscribes, supports, adheres to, or in any way supports the ideas, statements, or expressions, lawful or unlawful, of the sender; (III) is inappropriate or not relevant to the activity of MADISON RETAIL, SL, considering the place, content, and theme of the sender’s website. Likewise, the user will refrain from including on the website any link (hereinafter, “link”) directed to a website that contains information or content that is illegal, contrary to morality and generally accepted good customs, and public order.

Intellectual and Industrial Property Rights

The intellectual and industrial property rights over the structure, design, and presentation of the elements available on this website (graphics, images, photographs, samples and materials that appear on them, industrial technologies, files, logos, color combinations, and any element susceptible to protection) are the property of MADISON RETAIL, SL or the corresponding rights of use have been obtained. The reproduction, transformation, distribution, public communication, making available to the public and, in general, any form of exploitation, total or partial, of the elements mentioned in the previous paragraph is prohibited. To publish them on other websites or in other digital or written media, the express consent of the owner of the website is required and, in any case, explicit reference must be made to the ownership of the intellectual property rights of MADISON RETAIL, SL. The use of distinctive signs (brands, trade names) is not allowed without the express authorization of the legitimate owners. Unless there is express authorization from MADISON RETAIL, SL, linking to “internal pages”, the use of “frames” or any other similar form of manipulation is not allowed. Links should always be directed to the main page or home page of the website.

Protection of Personal Data

Data controller	https://bellehari.com/
Purpose of processing	Preservation of the established business relationship, as well as keeping you informed through electronic commercial communications about our products.
Retention period	Continue with the established business relationship, in addition to keeping you informed through electronic commercial communications about our products.
Retention period	Firstly, the accounting and tax information will be RETAINED DURING THE periods necessary to comply with legal obligations. With regard to sending advertising, we may maintain that information and send you advertising as long as you do not object to it.
Legitimation	The legal basis for data processing is based on the existence of a contractual relationship, legitimate interest, and consent, as appropriate to each purpose and possible assignment.
Data recipients (assignments or transfers)	The data may be transferred to MADISON RETAIL SL. Likewise, the data may be transferred or communicated, if necessary, to banking entities to carry out collections or payments, as well as at the request of Public Administrations, Courts or Tribunals. They may also be transferred to other companies in the group whose activities are related to the acquired product.
DPO/DPD	You can contact the Data Protection Delegate of MADISON RETAIL SL by sending an email to the following address: contacto@bellehari.com
Rights	To exercise the rights of Access, Rectification, Cancellation, Portability, Deletion or Opposition, you must submit a written document to the address indicated above. In this document, specify the right you wish to exercise and attach a photocopy of your ID or other valid identification document. If you are acting on behalf of another person, either as a legal or voluntary representative, you must provide a document that proves your representation and your own identification document. In addition, you have the right to file a claim with the Spanish Data Protection Agency (www.agpd.es) if you consider that your personal data protection rights have been violated.

Compliance with data protection

In accordance with the provisions of current regulations on the Protection of Personal Data, we inform you that the personal data you have provided will be processed and stored in a file under the responsibility of MADISON RETAIL, SL. The purpose of this treatment is to manage your subscription request and send you periodic information about our products and services through electronic commercial communications. The legal basis for the processing of your data is based on the existence of a contractual relationship, our legitimate interest, and your consent, as appropriate to each purpose and possible assignment.

You have the right to exercise the rights of Access, Rectification, Portability, Limitation of treatment, Deletion or Opposition, in accordance with the provisions of current regulations on data protection. To do so, you can contact us using the information provided on this page.

We are committed to protecting your privacy and ensure that your data will be treated confidentially and used only for the purposes mentioned. If you would like more information about our privacy policy and the use we make of your personal data, we recommend that you consult our privacy statement or contact our Data Protection Officer.

ACCESS TO DATA ON BEHALF OF THIRD PARTIES

In order to offer you our services and guarantee the correct functioning of this website, it is necessary to share data with the following service providers, who operate in accordance with their own privacy policies.

We want to assure you that these third parties will not be able to use the shared information for any purpose other than that specifically regulated in our relations with them, in accordance with the applicable regulations on the protection of personal data.

This website is hosted on https://dinahosting.com/, owned by Dinahosting S.L. CIF B15805419, which provides hosting services so you can access and browse our site. You can consult the privacy policy and other legal aspects of this company at the following link: https://dinahosting.com/legal/proteccion-datos

In addition, we use advertising servers on our website in order to show commercial content relevant to you. These advertising servers use cookies that allow them to adapt the ads to the demographic profiles of the users.

We are committed to protecting your privacy and guarantee that your data will be treated confidentially and used exclusively for the purposes established. If you would like more information about our privacy policy or have any questions related to the use of your personal data, we recommend that you consult our privacy statement or contact us directly.

Google Analytics

Google Analytics is a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”).
Google Analytics uses “cookies”, which are text files located on your computer, to help the website analyze how users use the website.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored directly by Google. Google will use this information on our behalf for the purpose of tracking the use of the website, compiling reports on website activity and providing other services related to website activity and Internet use.
Google may transmit this information to third parties when required to do so by law or when such third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google.
As a user and in exercise of your rights, you can refuse the processing of data or information by rejecting the use of cookies by configuring your browser appropriately. However, you should bear in mind that, if you do so, you may not be able to make full use of all the functions of this website.
By using this website, and in accordance with the information provided in this Privacy Policy, you accept the processing of your data by Google in the manner and for the purposes indicated.

For more information, you can consult the Google privacy policy at https://www.google.com/intl/es/policies/privacy/.

PAYMENT PROVIDERS

Aplazame

https://aplazame.com/legal/privacidad-clientes/
WiZink Bank, S.A.U. (WiZink), with CIF A-81831067, main address at C/ Ulises 16-18; 28043 Madrid, and with the Customer Service telephone number published on the website www.wizink.es

Paypal

This payment option requires the user to have a PayPal account. If you already have an account, you will simply need to enter your PayPal email and password during the purchase process. This payment method has an additional charge depending on the amount.
PayPal (Europe) S.à r.l.et Cie, S.C.A. (R.C.S. Luxembourg B 118 349)
https://www.paypal.com/es/webapps/mpp/ua/privacy-full?locale.x=es_ES

Bizum

https://bizum.es/politica-privacidad/
Bizum, S.L., with CIF B-87599478 and registered address at Francisco Sancha, 12 – 28034 Madrid (hereinafter, Bizum).
PAYMENT BY CARD
You can make your purchase immediately and securely using your credit card. By selecting this option, you will be redirected to your bank’s secure server.

Cookies Policy

What are Cookies?

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page to store and retrieve information about the browsing habits of a user or their device, and depending on the information they contain and how the device is used, they can be used to recognize the user.

The user’s browser stores cookies on the hard drive during the current session, occupying a minimum amount of memory space and without harming the computer. Cookies do not contain specific personal information, and most of them are deleted from the hard drive at the end of the browser session (session cookies).

Most browsers accept cookies by default and, regardless, allow or block temporary or stored cookies in the security settings.

Without your express consent, haciendatorrequemada.com will not link the information stored in cookies with the personal data provided during registration or purchase.

What types of cookies does this website use?

Technical cookies: These cookies allow the user to browse a website, platform, or application and use the different options or services it offers, such as controlling traffic and data communication, identifying the session, accessing restricted access areas, remembering the elements that make up an order, carrying out the purchase process of an order, requesting registration or participation in an event, using security elements during browsing, storing content for the transmission of videos or sound, or sharing content through social networks.

Personalization cookies: These cookies allow the user to access the service with predefined characteristics based on criteria established in their terminal, such as the language, the type of browser used to access the service, the regional configuration from which it is accessed, etc.

Analysis cookies: These cookies, whether processed by us or by third parties, allow us to quantify the number of users and perform statistical analysis on the use of the service offered. To do this, we analyze browsing on our website in order to improve the range of products or services we offer.

Advertising cookies: These cookies, whether processed by us or by third parties, allow us to effectively manage the offer of advertising spaces on the website, adapting the content of the advertisement to the content of the service requested or to the use made of our website. To do this, we can analyze the user’s Internet browsing habits and show them advertising related to their browsing profile.

Behavioral advertising cookies: These cookies allow the effective management of advertising spaces that the publisher has included on a website, application, or platform from which the requested service is provided. These cookies store information about the behavior of users obtained through continuous observation of their browsing habits, which allows a specific profile to be developed to show advertising based on said profile.

Third-party cookies: The website may use third-party services that collect information for statistical purposes, about the use of the site by the user and for the provision of other services related to the activity of the website and other Internet services.

Disabling Cookies

You can allow, block, or delete the cookies installed on your computer by configuring the options of the browser installed on your computer.
Below, you can access the configuration of the most common web browsers to accept, install, or disable cookies:

• Google Chrome
• Internet Explorer
• Mozilla Firefox
• Safari

Please note that by disabling or deleting cookies, some parts of the website may not function properly or the quality of the website may be affected.

If you have any questions about this cookie policy, you can contact Madison Retail, SL through.

Shipping and Returns Policy

Availability

All product orders are subject to availability. In case of difficulties in supply or lack of stock, we reserve the right to offer you substitute products of equal or higher quality and value. If you do not wish to purchase the substitute products or if they are not offered to you, any amount you have paid will be refunded within a maximum period of 15 days.

Shipping rates

The shipping rates are as follows:

• Peninsula (SPAIN): 6 euros within 3 business days.
• Balearic Islands: 20 euros within 7 business days.

Rest of Europe (customs assumed by the customer):

• Zone R: 20€ (Andorra, Gibraltar, Portugal, Belgium, France, Luxembourg, Monaco, Netherlands, Austria, Germany, Italy, San Marino, Vatican City and United Kingdom)
• Zone U: 25€ (United Kingdom, Denmark, Greece, Ireland, Sweden, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia)
• Zone W: 45€ (Liechtenstein, Norway, Switzerland)

Rest of the world:

• Zone A: 30€ (Canada and United States of America)
• Zone F: 65€ (China, Hong Kong)
• Zone B: 70€ (East Timor, Cambodia, Indonesia, South Korea, Laos, Macao (China), Malaysia, Philippines, Taiwan (China), Thailand, Vietnam, Anguilla Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Saba, St. Eustatius, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Japan, Singapore, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, South Africa, Saint Kitts and Nevis, Saint Lucia, Saint Martin (Netherlands,) Saint Martin (France), Saint Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela, British Virgin Islands, United States Virgin Islands.)
• Zone D: 85€ (Algeria, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Egypt, Georgia, India, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Nepal, Oman, Pakistan, Palestinian Authority, Qatar, Saudi Arabia, Sri Lanka, Tunisia, United Arab Emirates).
• Zone E: 95€ (rest of the countries not mentioned in the other zones)

Delivery

Delivery times are up to 10 business days from confirmation of shipment of the order. There will be no departure or delivery of orders on Saturdays, Sundays, and holidays. MADISON RETAIL, SL is not responsible for delays in the delivery of orders due to causes beyond our company.

Taxes

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT).

Price

The price of the products will be established at each moment in our Electronic Store. The prices shown on the website include VAT, but do not include shipping costs. Prices may change at any time, but such changes will not affect orders with respect to which a Shipping Confirmation has already been sent.

Returns

You have a maximum period of 15 calendar days from the completion of the order to return it. To process the return, you must contact us through our email contacto@bellehari.com, indicating the order number and the items you wish to return. The cost of the return will be assumed by the customer and will be deducted from the amount to be returned.

To proceed with the return, the item must be in its original packaging, in perfect condition and without having been used. Once we receive and verify that the item is in perfect condition, the corresponding amount will be refunded within a maximum period of 15 days, using the same payment method used in the purchase.

Please note that handbags and accessories are not eligible for return.

Returns in Spain have a cost of 6€. For returns in Ceuta, Melilla, Balearic Islands, Canary Islands and Portugal, the customer must send the product to the following address: C/Rioja, 24, 41001, Seville. In the case of returns from the rest of Europe, the customer must also send the product to the same address.

Madison Retail, SL reserves the right to reject returns communicated or sent outside the established period, as well as items that are not in the same conditions in which they were received.

Size changes

You have a maximum period of 15 calendar days from receipt of the order to request a size change. Only size changes will be made for the same model. To process the size change, you must contact us through contacto@bellehari.com, indicating the order number and the new desired size.

To make the size change, the item must be in its original packaging, in perfect condition and without having been used.

Once we verify the availability of the requested size, the courier company will pick up the item you wish to change and deliver the new garment to you.

Size changes in Spain have a cost of 6€. For size changes in Ceuta, Melilla, Balearic Islands, Canary Islands and Portugal, the customer must send the product to the following address: C/Rioja, 24, 41001, Seville. In the case of size changes from the rest of Europe, the customer must also send the product to the same address.

Purchase Conditions

The following are the general contracting conditions that govern the contractual relations between the users of the bellehari.com page and the seller, MADISON RETAIL, SL:

1. Contracting procedure: The purchase process is carried out completely electronically through the website bellehari.com. This procedure has the same validity as an in-person signature. These general conditions of sale are the only applicable ones and replace any other condition or prior agreement, unless another type of agreement that annuls or modifies these conditions is expressly agreed in writing.

2. Language: The language used in the entire contracting process is Spanish, and it will be the language that governs relations between the parties. In case of discrepancy, the Spanish version will prevail over any other translation or adaptation.

3. Modifications: MADISON RETAIL, SL reserves the right to modify the stipulations contained in these general conditions. It is recommended to read these conditions on each visit to the bellehari.com page. The modifications will enter into force from their publication and will not have retroactive effects, not applying to purchases made previously. Previous versions can always be consulted through the links on the platform.

4. Applicability: Each purchase on the website is governed by the general conditions applicable on the date of the order. By placing an order, the customer is considered to have accepted without reservation the general conditions of sale after having read them.

5. Commitment to compliance: By accessing the website, the user agrees to respect the general conditions and the conditions of use that are detailed therein.

Information about the purchase:

To make a purchase on the bellehari.com website, the following steps must be followed:

1. Access the catalog: Browse the different product categories presented on the web and use the available filters to easily find the desired products.

2. Product selection: Once you find the desired product or products, select the color and size, and then add them to the shopping cart by clicking on the “+ Add to cart” button.

3. Place order: When you have selected all the products you wish to purchase, go to the shopping cart located in the upper right part of the page and click on “Place order” to proceed to the purchase process.

These purchase conditions apply to all transactions made on bellehari.com and it is important to read and understand them before making a purchase.

Our products.

At MADISON RETAIL, SL we specialize in the sale of leather goods, such as footwear and accessories. We are committed to providing accurate and truthful information about each product in the summary, but we cannot guarantee the absence of possible errors. If we detect any error, we will contact the customer immediately via email, requesting confirmation of the order with the updated data.

It is important to keep in mind that our photographs are representative of the products, but there may be variations because each piece is made individually and is not always processed with the same accuracy.

If the customer does not confirm the cancellation of the purchase of the products where an error has been detected within 48 hours after receiving the email, the sale process will continue as usual.

We strive to provide the best shopping experience and ensure the satisfaction of our customers. If you have any questions or need more information about our products, do not hesitate to contact us.

By Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

Article 102. Right of withdrawal.

1. Except for the exceptions provided for in Article 103, the consumer and user shall have the right to withdraw from the contract during a period of 14 calendar days without indicating the reason and without incurring any cost other than those provided for in Articles 107.2 and 108.

2. Clauses that impose a penalty on the consumer and user
for the exercise of their right of withdrawal or the renunciation thereof shall be null and void.

Article 107. Obligations and rights of the employer in case of withdrawal.

1. The employer shall reimburse all order received from the consumer and user, including, where appropriate, the delivery costs, without undue delays and, in any case, before 14 calendar days have elapsed from the date on which he has been informed of the decision of withdrawal from the contract of the consumer and user in accordance with Article 106.

The employer must make the reimbursement referred to in the first paragraph using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and provided that the consumer does not incur any expenses as a result of the reimbursement.

Article 108. Obligations and responsibility of the consumer and user in case of withdrawal.

1. Unless the employer himself offers to collect the goods, the consumer and user must return them or deliver them to the employer, or to a person authorized by the employer to receive them, without any undue delay and, in any case, no later than 14 calendar days from the date on which he communicates his decision to withdraw from the contract to the employer, in accordance with Article 106. The deadline shall be deemed to have been met if the consumer and user made the return of the goods before the expiry of the period of 14 calendar days.

The consumer and user will only bear the direct costs of returning the goods, unless the
company has agreed to assume them or has not informed them that they are responsible for assuming those costs.

At MADISON RETAIL, SL, we are governed by the General Law for the Defense of Consumers and Users and other applicable laws. We recognize the customer’s right to know the essential characteristics of the products before making a purchase. For this reason, we provide photographs and descriptions of the items we sell on our website.

It is important to keep in mind that, due to the characteristics of the medium through which the contract is made, there may be variations in the colors and designs of the products compared to the originals. Although we try to ensure that the photos are faithful to the products, there may be differences in colors and tones due to reflections, image quality, or other factors.

Our goal is to provide the most accurate and detailed information possible about our products. If you have any additional questions or need more information about a particular item, we will be happy to help you.

Product availability

Orders placed through our website are subject to the availability of the items requested. In the event that any product or all products of an order are not available, the customer will be notified through the means of communication provided during the purchase process.

Shipping of products

Items will be shipped the day after payment, except on weekends, as no shipments are made on those days. This means that if you place an order during the weekend, the shipment will be made the next business day, which is usually Monday.

Impossibility of delivery

If, for reasons attributable to the buyer, such as absence at the place of delivery or incorrect addresses, it is not possible to deliver the product, we will contact you using the means of communication provided to offer you the necessary information and coordinate the collection of the order.

Payment method

We offer you the option of paying with a credit or debit card, using the following cards: Visa, Visa Electron and Mastercard. Payment will be charged at the time of order confirmation, as long as your bank or financial institution has authorized the transaction. If the payment is not authorized, your order cannot be processed.

Removal of products from the online store

We reserve the right to withdraw, modify or change any product, material or content from our online store. This may involve removing products from our catalog. In such a case, we will not assume any responsibility to the customer or third parties for carrying out these actions on the website.

Price

The purchase prices shown on our website are in euros and include taxes. We reserve the right to modify our prices at any time. However, we commit to applying the current rates indicated on the website at the time of purchase.

Product tax

In accordance with current regulations, all purchases made through our website will be subject to taxes, with the exception of those destined for the Canary Islands, Ceuta and Melilla, in which case the taxes corresponding to said territories will be applied.

Delivery

We commit to delivering the products related to an order within the period indicated in the order confirmation. In case of not being able to provide a delivery date due to exceptional circumstances, such as lack of stock, errors in the order, place of delivery or internal errors, we will communicate with the customer within a maximum period of 72 hours to inform about the situation and find the best solution for the customer. In the event that it is not possible to conclude the delivery of the product, we commit to refund the amount paid within a maximum period of 15 days.

Written communications

In accordance with applicable regulations, part of the information or communications that we send you will be made in writing. By using our online store, you agree that we may exchange electronic communications. We will contact you via email or by providing information through notices in the online store. For contractual purposes, you agree that any contract, notification, information or other communications that we send you by the aforementioned means comply with the legal requirements equivalent to written documents. This condition will not affect your rights recognized by law.

Transmission of risk and ownership

The risks of the products will be your responsibility from the moment of delivery. You will acquire ownership of the products once we receive full payment of all amounts owed in relation to them, including shipping costs, or at the time of delivery if this occurs at a later time. For the purposes of these conditions, it will be understood that the “delivery” or that the product(s) has/have been “delivered” at the moment in which the receipt of the same is signed at the agreed delivery address.

Dispute resolution

MADISON RETAIL, SL is not responsible for the lack of compliance with these conditions in case of force majeure, as defined by the Spanish courts, or in case of fault of the customer or an unforeseeable event by a person outside the contract. In case of any dispute arising from the breach of the purchase and sale conditions, both parties will expressly submit to the provisions of consumer regulations, waiving any other jurisdiction that may correspond to them. MADISON RETAIL, SL is not responsible for the consequences that may arise from improper use of the products sold on our website.

Geographic scope

The items offered through our website will be available in any country.